Shipping (Postage & Packaging)
We endeavour to process and dispatch all orders within 1 - 2 working days. On rare occasions, items may be out of stock in our warehouse whilst showing as available on the website. In such circumstances we will e-mail or call you ASAP to arrange a refund or exchange.
Delivery Targets - United Kingdom
First class post (standard or recorded delivery) - First Class mail aims to deliver your order by the next working day after posting.*
Second class post (standard or recorded delivery) - Second Class mail aims to deliver your order by the third working day after posting.*
Standard First or Second class Delivery is a non-tracked service.
Recorded First or Second class delivery requires a signature upon receipt.
* Please note that Royal Mail First or Second Class (standard or recorded delivery) are not guaranteed services. Order sent by the above mentioned services cannot be considered lost until after 15 working days of posting. Therefore, we are unable to re-ship lost or delayed orders sent by the aforementioned Royal Mail services, before 15 working days have expired. Please opt for the courier service if you require orders urgently. Azhar Academy Ltd is not liable for orders that are returned to us where an incorrect or incomplete shipping address was provided. In such cases, there will be an additional postage charge for re-delivery.
If recipient is not available, a calling card may be left with contact details to re-arrange delivery. Arranging re-delivery will be the customer's responsibility. Delivery will be attempted twice, after which it is returned to Azhar Academy Ltd. To re-send the order after it has been returned to us will incur a further £9.00 postage charge.
For Northern Ireland, we offer a 2-6 working day courier service for orders weighing more than 2KG. It costs £15.00. For parcels weighing less than 2KG, we offer Standard or Recorded delivery as outlined above. We also offer free delivery on orders worth £125.00 or more.
For Scottish Highlands & UK Offshore Destinations, we offer a guaranteed attempted delivery by three working days after posting. This service is tracked and requires a signature upon receipt. It costs £15.00. For parcels weighing less than 2KG, we can use Standard or Recorded delivery as outlined above. We also offer free delivery on orders worth £125.00 or more.
1. Free shipping to destinations within the EU (Including Northern Ireland, Scottish Highlands & UK Offshore Destinations) is available for orders worth £125.00 or more. This promotion applies solely to orders placed directly through the website. Free shipping will not be applied to trade orders and orders placed via e-mail, fax, post or phone.
2. The maximum shipping charge for orders to EU destinations (including Northern Ireland, Scottish Highlands & UK Offshore Destinations) is £15.00. This maximum shipping charge applies solely to orders placed directly through the website. It does not apply to trade orders and orders placed via e-mail, fax, post or phone
Below are the shipping services we offer to destinations outside the UK.
Standard Airmail – Aims to deliver within 5-7 working days to Western Europe, 7-10 working days to Eastern Europe and 7-10 working days to the rest of the world. Airmail is useful for orders weighing less than 1.5KG.
Items shipped to non-UK destinations via Standard Airmail cannot be considered lost until after 20 working days for items going to Europe and after 25 working days for Rest of the World.
International Express – A fully tracked courier service that aims to deliver within 2-5 working days.
International Economy – Economical, value for money, 7-20 working days non-tracked Service. This service is for books only, and for parcels weighing between 1.5KG and 11 KG.
Please note that working days are any days excluding Saturday, Sunday, and Public holidays. Failure to enter correct billing and/or shipping information when placing an order may result in it being delayed.
Collecting Orders From Warehouse
Orders placed with the option of 'Collect Order from Our Warehouse' usually take 1-2 working days to be processed. These orders are only to be collected after receiving notification by e-mail that the order is ready. Please bring quote your order number when collecting the order.
Orders should be collected within 7 working days of notification. Orders that are not collected within 7 working days will be cancelled and payment refunded.
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