We endeavour to process and dispatch all orders within 1 - 2 working days. On rare occasions, items may be out of stock in our warehouse whilst showing as available on the website. In such circumstances we will e-mail or call you to arrange a refund or exchange.
Delivery Targets - United Kingdom
Royal Mail standard delivery– Orders will be sent via Second Class and may take up to 3 days after dispatch.
Please note that Royal Mail Second Class (standard or recorded delivery) are not guaranteed services. Order sent by the above mentioned services cannot be considered lost until after 15 working days of posting. Therefore, we are unable to re-ship lost or delayed orders sent by the aforementioned Royal Mail services, before 15 working days have expired. Please opt for the courier service if you require orders urgently. Azhar Academy Ltd is not liable for orders that are returned to us where an incorrect or incomplete shipping address was provided. In such cases, there will be an additional postage charge for re-delivery.
Courier Service (Excluding Northern Ireland, Scottish Highlands & UK Offshore Destinations)
– Guaranteed attempted delivery by the next working day after posting. This service is tracked and requires a signature upon receipt. It is ideal for urgent or quick deliveries. Customers will usually be notified via e-mail or SMS the day before delivery is attempted.
If recipient is not available, a calling card may be left with contact details to re-arrange delivery. Arranging re-delivery will be the customer's responsibility. After two failed delivery attempts the order will be returned to Azhar Academy Ltd. Customers will incur a £9.00 charge to arrange re-delivery.
For Northern Ireland, we offer a 2-6 working day courier service for orders weighing more than 2KG. It costs £15.00. For parcels weighing less than 2KG, we offer Standard delivery as outlined above. We also offer free delivery on orders valued at £125.00 or more.
For Scottish Highlands & UK Offshore Destinations, we offer a guaranteed attempted delivery by three working days after posting. This service is tracked and requires a signature upon receipt. It costs £15.00. For parcels weighing less than 2KG, we offer Standard delivery as outlined above. We also offer free delivery on orders valued at £125.00 or more.
If the UK leaves the EU on 29th March without a Brexit deal, parcels shipped to the EU will need customs clearance for exports and imports from this date. That means all shipments to the EU will require extra time to process. Additionally, shipping prices to the EU may be subject to change.
Below are the shipping services we offer to destinations outside the UK.
Standard Airmail – Aims to deliver within 5-7 working days to Western Europe, 7-10 working days to Eastern Europe and 7-10 working days to the rest of the world. Airmail is useful for orders weighing less than 1.5KG.
Items shipped to non-UK destinations via Standard Airmail cannot be considered lost until after 20 working days for items going to Europe and after 25 working days for Rest of the World.
International Express – A fully tracked courier service that aims to deliver within 2-5 working days.
Please note that working days are any days excluding Saturday, Sunday, and Public holidays. Failure to enter correct billing and/or shipping information when placing an order may result in it being delayed.
Collecting Orders From Warehouse
Orders placed with the option of 'Collect Order from Our Warehouse' usually take 1-2 working days to be processed. These orders are only to be collected after receiving notification by e-mail that the order is ready. Please bring proof of purchase (email or print out).
Orders should be collected within 7 working days of notification. Orders that are not collected within 7 working days will be cancelled and payment refunded.
Azhar Academy Ltd stocks a wide range of books. Please note that the opinions expressed in these books, are not necessarily representative of the opinions of the business or its staff. In the event any books containing material which is inconsistent with British values, then please inform us so that we can take necessary immediate action to address this. Thanking you.